Customer service technology has come a long way since its inception. With the advent of new technologies and the internet, businesses have been able to provide better customer service experiences than ever before. While we explore the evolution of customer service...
In today’s world, mobile technology has become a vital aspect of our daily lives. With the introduction of USSD (Unstructured Supplementary Service Data) technology, the way we interact with mobile devices has evolved. USSD in Kenya has become a game-changer,...
IVR or interactive voice response is a service that supports and enhances customer self-service. One of the benefits of IVR is allowing customers to skip options they do not need. This leads to less frequently dropped calls due to a long menu or waiting period. The...
Well, it just goes to show you,” the inventor said as he flipped through the pages of notes and ideas, “It is easy to think outside the box when you aren’t smart enough to know where the box is. Joseph R. Lallo When thinking of an...
Communication is an essential part of our daily lives, and technology has enabled us to communicate more efficiently and effectively than ever before. However, the future of communication is not just about making it faster and more accessible. It’s about making...