The Evolution of Customer Service Technology

The Evolution of Customer Service Technology

Customer service technology has come a long way since its inception. With the advent of new technologies and the internet, businesses have been able to provide better customer service experiences than ever before. While we explore the evolution of customer service...
5 Good Reasons you need an IVR System

5 Good Reasons you need an IVR System

IVR or interactive voice response is a service that supports and enhances customer self-service. One of the benefits of IVR is allowing customers to skip options they do not need. This leads to less frequently dropped calls due to a long menu or waiting period. The...